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p490019
06 mar 2022
In Discusiones generales
According to the EEOC , employers may encourage or possibly require COVID-19 vaccinations, but policies must comply with the Americans with Disabilities Act (ADA), Title VII of the Civil Rights Act of 1964 (Title VII) and other workplace laws, according to the EEOC. Employers must accommodate employees with disabilities and religious objections. Disability Considerations As mentioned, the ADA assesses employee disabilities, but as an employer, you must determine whether it would pose a direct and immediate threat to the health and safety of the employee, other employees, and customers. The EEOC recommends looking for four factors to determine the level of threat: duration of risk, level of severity of potential damage, likelihood of email list potential damage, and imminence of potential damage. If the employer finds a reasonable prejudice, then he must decide if the employee can do his work remotely, if the employee must take time off or if dismissal is the solution. The employer and employee should discuss this together to determine the best course of action. Managers and supervisors responsible for communicating with employees about meeting employer vaccination requirements should know how to recognize a request for accommodation from an employee with a disability and know to whom the request should be referred for review,” said the EEOC. Religious Considerations “ Title VII requires an employer to accommodate an employee's sincere religious beliefs, practices, or observances, unless doing so would result in undue hardship to the business.
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p490019
06 mar 2022
In Discusiones generales
After much deliberation and discussion, the system was shocked when Brexit finally happened. As expected, business leaders had many questions: How is Brexit affecting small businesses ? What does the future of trade look like with our near neighbours? What rules should I follow? As the date drew closer and questions remained unanswered, the public needed time to accept the new changes, and then the pandemic hit. 5.94 million small and medium-sized businesses operate in the UK . It was therefore not surprising that the impact of Brexit on businesses was intense. Once the UK finally left on January 31, 2020, trade with Europe changed forever. Before Brexit, trading was a simple process. Customs carried out few checks and very few documents were required when importing. Since then, importing has been a phone number list whole different game; taxes soared and imports fell by 40% . Not only that, but the price of importing goods into the UK has skyrocketed. For example, containers to Felixstowe from Shanghai used to cost around $2,000, now they cost around $11,000. That 's a 450% increase ! The cost of importing has reached an exorbitant amount; therefore, UK businesses will need to reconsider if the process is worth it! The impact of Brexit on business will continue to unfold. Consequently, more and more companies are trying to keep a large part of their operations in the UK. Impact of the Brexit pandemic Courtesy of YouGov Tariffs after Brexit Prior to Brexit, all goods entering or leaving the UK were subject to a VAT system. Trading was very easy, as it worked like a single market. The trucks went to France, collected their goods and returned home. Today, trucks are stuck at borders for days because of paperwork. Therefore, the impact of Brexit on business means that importing and exporting requires you to understand the VAT requirements .
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p490019
05 mar 2022
In Discusiones generales
There is no doubt that creating a loyal customer base in your business cannot be achieved without a base of committed, sincere and motivated customer service representatives. Just consider the following when you don't have passionate reps:12 – this is the required number of positive experiences to compensate for a single negative experience. $2.3,000 – this is the annual amount that a disengaged employee costs a company, in terms of lost revenue. 26% - this is the number of call center professions who believe that morale directly affects the customer experience. It's numbers like this that clearly show why call center employee scheduling is so crucial. Call Center Planning Challenges One of the biggest challenges facing call center scheduling is ensuring that enough employees have been scheduled for email list a shift. When too many employees are scheduled during off-peak hours but too few are scheduled during high call volumes, you are just bleeding money and certainly not satisfying all customers. You need a call center scheduling app that publishes detailed real-time reports so you can create an optimal and efficient schedule week after week. In addition: Qualified and competent agents are in place Quickly understand employee availability Shifts are rotated equally Incorporate flexible hours Quick understanding of location preferences per agent Better call center agent scheduling leads to better engagement Photo by Arlington Research on Unsplash Later in the blog. We'll walk you through what to look for in a call center scheduling app and also share some frequently asked questions regarding call center scheduling software solutions. Below, however, based on our research, we share the current 7 best call center scheduling apps on the market today . Now, there are many advantages to using call list management software. So what are the best solutions on the market? That's what we answer below! Below is a list of the seven best call center scheduling apps, we explain the available features and pricing so you can make an informed decision.
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p490019
05 mar 2022
In Discusiones generales
If we are going to talk about an employee engagement survey, we must first discuss employee engagement. There's no doubt you've heard how important employee engagement is, whether it was written about in an article or talked about at an HR conference; the importance of employee engagement cannot be ignored. What is employee engagement really? In short, employee engagement is the feeling employees have when they feel valued, connected to the company and their team, and proud of their work. Using employee engagement surveys frequently will not only show you how happy employees are, but also show how dedicated they are to the overall mission of the company. This is why distributing employee engagement surveys is crucial – it will show you where your business is heading and it's a great way to phone number list spot areas where you can improve. Why should you measure employee engagement and what are the benefits of using an employee engagement survey tool? To put it simply, employees will be more productive if they are engaged in their work. They are much more motivated and fulfilled when engaged. In fact, according to a Workplace Research Foundation report, 38% of engaged employees are more productive. Not only are they more productive, they are actually more likely to have above average productivity! Plus, turnover rates drop and your employees are more likely to recommend the company as a great place to work. Don't confuse employee engagement with employee satisfaction. Although the two are similar, they are not the same. An engaged employee is probably satisfied, but not all satisfied employees are engaged. What should an employee engagement survey measure? If you don't yet know what an employee engagement survey is, let me explain briefly. An employee engagement survey is sent to employees by senior management or department heads to better understand and measure employees' job satisfaction, whether they feel valued in the company and their level of engagement. You can measure employee engagement on questions that address factors such as management behavior, job difficulty, career development, company pride, co-worker relationships, balance work/life and company recommendations. Under each of them Management behavior.
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